Detailed Experience

Automated end-to-end business operations by designing and deploying 15+ complex n8n workflows, integrating key services including OpenAI, Google Drive, Meta and Shopify APIs.
Engineered a production-ready, self-hosted n8n instance on AWS EC2 with 99.9% uptime, establishing a zero-cost environment for rapid development and experimentation.
Orchestrated complex AI integration projects across a fully distributed team spanning 3 time zones, mastering asynchronous tools to ensure seamless and on-time delivery.
Architected and developed a full-stack AI web application using Next.js and Firebase, creating a new channel for automated digital asset delivery and lead management.
Elevated the impact of client-facing technical demonstrations by pioneering the use of novel AI tools, setting new best practices for showcasing product value.
Translated high-level business requirements into detailed technical specifications for new automation features, bridging the gap between product vision and engineering execution.
Improved system scalability and resilience by designing and deploying robust serverless workflows using Firebase Functions and other AWS services.

Spearheaded the successful implementation of SAP Business One across 8 new locations in Uganda and Rwanda by virtually aligning 5 senior stakeholders and 4 cross-functional teams.
Executed a seamless migration of the company's entire infrastructure from 11 physical servers to a local cloud provider, achieving the transition with zero operational downtime.
Developed an automated data management system using Google Apps Script that reduced manual data entry by 92% and enhanced data integrity across the organisation.
Cultivated a culture of technical excellence by mentoring 6 junior managers across key technical departments, leading to a 20% increase in overall team productivity.
Centralised internal support by implementing a new company-wide help desk system, resulting in a 46% faster average issue resolution time across all departments.
Cut average order processing time in half, from 8 minutes down to 4 minutes per order, by re-engineering and streamlining the internal operational workflow.

Slashed average order processing time from 3 hours to 1 hour by designing and implementing a new performance-based incentive system for back-office staff.
Championed the career growth of high-potential employees by creating a talent identification program that resulted in 4 successful internal promotions.
Reduced operational expenditures by leading ad-hoc projects to successfully renegotiate the terms for 3 key external provider contracts.
Enabled proactive performance management by developing custom SQL queries to monitor departmental data, allowing for the early identification of operational bottlenecks.
Formulated and executed a data-driven strategy to successfully scale operational teams, ensuring high-quality service was maintained during a period of rapid client growth.
Improved overall team efficiency and enhanced customer satisfaction by systematically analysing and optimising core operational workflows.

Cleared a critical backlog of over 50 aged orders within the first month by re-prioritising the daily task queue and improving coordination with the sales department.
Improved inventory accuracy across 5 high-velocity product categories by instituting a daily reconciliation process, which reduced stock discrepancies by 18%.
Resolved over 10 recurring operational roadblocks by establishing and leading a daily team stand-up meeting focused on immediate problem-solving.
Enhanced operational consistency by training the team on updated standard operating procedures, leading to a 27% reduction in order packing errors within the first quarter.
Increased team productivity by approximately 12% by identifying and eliminating redundant steps in the daily order fulfilment and packing process.